Engagement gives people an opportunity to have their say on services. And by gathering peoples views it helps us understand what matters to people.

It is really important for us to hear people’s comments, ideas and suggestions about ways in which we can make services better.

Engagement is also about developing relationships and partnerships, we want to make sure that the voice of local people and partners are heard.

We are also committed to ensuring that our delivery of engagement and consultation meets the needs of people living in West Yorkshire and Harrogate.

No decision will be made about changes to health care services that you receive without us asking you about it first. It's important that you have your say to shape and improve local services.

Engagement and consultation mapping across West Yorkshire and Harrogate

This engagement and consultation mapping report presents the findings from all relevant engagement and consultation activity which has taken place during April 2012 to February 2017, across Calderdale, Bradford, Harrogate, Kirklees, Leeds and Wakefield.

Further detailed engagement and consultation mapping has been carried out on relevant engagement and consultation activity that has taken place across West Yorkshire and Harrogate.

Click on the links below to read the reports.

Maternity Services

Communication needs for people with a sensory impairment

Mental Health

Standardisation of policies

Current engagement

A vision for unpaid carers

West Yorkshire and Harrogate (WY&H) Health and Care Partnership held an unpaid carers event on Thursday 14 December 2017 at St. Swithuns Centre in Wakefield.

The event was the first of its kind across WY&H which was to start conversations with unpaid carers and representatives from carers organisations. The aim of the event was to build on the work to date and heighten the profile of carers in a more holistic way and recognise and celebrate what is happening already across WY&H and identify good practice.

Guest speakers on the day included Rob Webster West Yorkshire and Harrogate, Health and Care Partnership, CEO Lead, Emily Holzhausen OBE from Carers UK and Fatima Khan-Shah, Partnership Lead for Carers and Neil Churchill from NHS England.

This film made with & by Young Carer Health Champions illustrates the impact of being identified & offered support. Link

You can view the presentations here and read the report of findings here.

Working with voluntary and community organisations

We are delighted to be able to announce that we held our first voluntary and community and West Yorkshire and Harrogate, Health and Care Partnership on Monday 6 November at the Carlisle Business Centre in Bradford.

The aim of the event was to provide an update on the work of the partnership and progress to date, and focused on and how voluntary and community organisations can become more involved moving forward, which is a priority to us all.

You can view the presentation here and read the findings report here.

A follow up event took place on Friday 1 December. You can read the report here

Previous engagement

Stroke services

Across West Yorkshire and Harrogate, healthcare professionals, including doctors and consultants, are working together to look at how we can further improve care for people who are at risk of stroke, or those who have had a stroke.

Before decisions are made on the future of stroke services in West Yorkshire and Harrogate, we wanted to find out what you think about the services that are currently provided and what would be important to you should you have a stroke, or care for someone who has. We have worked with Healthwatch, an organisation which is independent of the NHS, to ask people for their views.

You can view this presentation to find out more about our proposals to improve stroke services.

Please read the communication, engagement and equality plan and also the initial scoping Equality Impact Assessment.

You can read our engagement report to see what we found out.

You can also watch this short film to find out more about the results of the engagement activity.

Please also view our report to the West Yorkshire Joint Health and Scrutiny Committee 23 January 2017.

Between 3 October 2013 and 14 February 2017 a consultation exercise took place on a proposal to change the way hyper acute stroke services are provided in South Yorkshire and Bassetlaw. You can read more about this project and what was learnt.

Urgent and emergency care

We have worked in partnership with the six local Healthwatch across West Yorkshire and Harrogate to help us keep people's views at the heart of our priority areas of work, including urgent care, stroke and health optimisation. For our urgent and emergency care engagement, Healthwatch has helped us to reach out into a range of communities.

For example in July 2015 it was announced that there would be 8 new 'vanguards' for urgent and emergency care. This included the West Yorkshire Urgent and Emergency Care Network that would oversee, with local partners, the improvement of urgent and emergency care for more than 3 million people across West Yorkshire. As part of this work we wanted to seek people's views about the 'Hear, See and Treat' model of emergency care, which is all about improving the way people access emergency services. You can watch this video to find out more about the 'Hear, See and Treat' model.

In Summer 2016 the six Healthwatch supported public and patient engagement for 'Hear, See and Treat' in partnership with the Yorkshire Ambulance Service. Overall, 147 face-to-face sessions were held across Harrogate and West Yorkshire. In addition to the outreach sessions, Healthwatch used Facebook, Instagram and third party website advertising to promote the video. Over 306,600 people saw the adverts and 137,437 people viewed the video.

To find out more about the engagement process for 'Hear, See and Treat' visit Healthwatch Kirklees's website. You can also view further work carried out by Healthwatch in Autumn 2016 here.

Follow-up appointments

Healthwatch carried out an independent piece of engagement work across West Yorkshire and Harrogate on follow-up appointments. You can read the report here.